Refund Policy

Scope

This Refund Policy applies to Pro subscriptions and one-time lookup packs bought on MuteView. It should be read together with our Terms of Service.

Nothing in this policy limits any mandatory consumer right that applies in your country or region.

Subscription Cancellation

Pro renews automatically at the end of each billing period until canceled. You can cancel from Settings → Billing.

Cancellation stops future renewals. Unless applicable law requires otherwise, it does not automatically refund the current billing period. You can keep using Pro until that period ends.

Requesting a Refund

Email contact@muteview.com as soon as possible and, where permitted by law, within 14 calendar days of the charge. Include:

• The email address associated with your account.
• The order or transaction number.
• The date and amount charged.
• A short explanation of the issue.

Submitting a request does not guarantee approval. We review the payment, the lookups used and the circumstances of each request.

When a Refund May Be Approved

A refund may be approved when:

• You were charged more than once for the same purchase.
• The charged amount or product was incorrect.
• The lookups you paid for were not added to your account.
• A sustained technical failure prevented you from using the paid service and we could not resolve it.
• A payment was unauthorized, subject to reasonable account and payment verification.
• Applicable law requires a refund.

Items Generally Not Refundable

Except where required by law, refunds are generally not available for:

• Lookups already used, including searches that returned a private or missing account.
• One-time lookup packs after a substantial portion of the lookups has been used.
• Unused time remaining after a subscription is canceled.
• Lookups that expired according to the validity period shown at purchase.
• Free, promotional, bonus or manually granted lookups.
• Accounts suspended or terminated for violating our Terms of Service.

An unintended renewal may still be reviewed case by case, especially when you contact us promptly.

Failed Lookups

If a platform shows a login wall or a verification check, or a lookup fails on our side before it returns a result, the lookup goes back to your balance automatically. A download is only charged once it starts.

If you think a lookup was charged by mistake, email us with the date and the account you searched.

Approved Refunds

Approved refunds are normally sent to the original payment method through our payment provider, Creem. When a refund is issued, we may remove some or all of the unused lookups that came with that order. Lookups you have already used are not taken back.

We start approved refunds promptly, but your bank or card issuer controls when the money appears. Currency conversion differences and bank fees may not be refundable.

Chargebacks

Please contact us before filing a chargeback so we can look into the issue first. This does not waive any right you have to dispute a charge with your bank or card issuer.

When a chargeback is opened, we may remove the unused lookups that came with that order.

Changes to This Policy

We may update this Refund Policy from time to time. Changes apply going forward unless applicable law requires otherwise. The latest revision date appears at the top of this page.

Contact Us

To request a refund or report a billing issue, email contact@muteview.com and include your order number.